HomeServe was founded by our Chairman, Richard Harpin, in 1993.

Our milestones



- Richard Harpin founded HomeServe as a joint venture with South Staffs Water


- Reached 1 million Membership customers


- Launched Doméo as a joint venture with Veolia in France


- Launched HomeServe North America


- Demerger from South Staffs Water; listed on the London Stock Exchange in our own right


- Acquired Reparalia in Spain and signed a partnership with Endesa


- Exited repair business with household insurers in the UK


- Acquired National Grid's energy services business in the US

- Launched in Italy


- Reached 5 million Membership customers


- Took full control of our French business, buying out Veolia

- Regulatory issues in the UK


- Launched in Canada and Germany


- Doubled customers in Spain in one year


- Revenue from established international businesses overtook the UK for the first time

- Withdrew from Germany


- Reached 6 million Membership customers


- Step change in North America with the acquisition of Utility Service Partners

- North America becomes our biggest business by customer numbers, with 2.2m customers


- Reached 7 million Membership customers



- Our largest ever acquisition - policy book of Dominion Products and Services in North America

- Successful £120m equity placing, our first equity raise since listing in 2004

- Acquired 100% of Checkatrade to advance our Home Experts strategy in the UK



- Reached 50,000 paying trades (tradespeople) in Home Experts


- Reached 8 million Membership customers


- Established our presence in Japan in a joint venture with Mitsubishi Corporation

- North America become the Group's largest business by profit

- Sold Italian joint venture

- Acquired 79% of eLocal to launch Home Experts in North America

- Acquired 100% of Habitissimo to advance Home Experts strategy in Spain

- Reached 60,000 paying trades in Home Experts



- Business proved resilient during the COVID pandemic: we continued to grow and did 3,000 free jobs in the UK for key workers

– HomeServe plc briefly joined the FTSE 100

- Launch of the HomeServe Foundation and HomeServe Academy to champion apprenticeships

- Acquisition of Mesos drives expansion from Spain into Portugal



– Our best ever recognition for employee engagement: Great Place to Work rankings in Europe’s best workplaces and the UK’s best workplaces for women; Fortune 100 rankings in the US for best companies to work for and best workplaces for women

– Focus on three business divisions: North American Membership & HVAC; EMEA Membership & HVAC; Home Experts

– Expansion from France into Belgium

– First electric vehicle in our UK van fleet

– CET acquired to enter the UK claims assistance market

– Entry into Consumer Finance with acquisition of Shermin Finance



– Launch of HomeServe Advantage Program (HVAC as a Service) in North America, as well as Tech Protection and Electric Vehicle Charging

- Launch of TradeUp, an initiative to bring together accredited training providers to drive rapid re-skilling and create more skilled tradespeople

– Over 340 jobs per hour for Membership customers worldwide

– Ondo InsureTech Plc, new owners of LeakBot, floated on the UK stock market

– Announcement of sale of HomeServe plc to Brookfield, valuing the business at £4.1bn, £12 per share

– In September 2022 HomeServe re-joined the FTSE 100



– HomeServe plc was acquired by Hestia Bidco Limited, an indirect subsidiary of funds advised or managed by affiliates of Brookfield Infrastructure Partners L.P. HomeServe has therefore left the public markets.

– Launched in Germany, adding a new country to our footprint in the UK, France, Belgium, Spain, Portugal and Japan.