Organisational Structure

HomeServe Limited fully supports the Modern Slavery Act 2015, and we are a member of the Slave Free Alliance.

HomeServe is an international business dedicated to home services, repairs and improvements, connecting people with skilled tradespeople and technology to simplify emergencies and everyday home maintenance.

HomeServe Ltd operates as a holding company for its international operations. In the UK, the principal operations are HomeServe Membership Limited (HML) and BOXT. HML and BOXT operate separately, and have published their Modern Slavery Act statements on their own websites, https://www.HomeServe.com/uk/about/anti-slavery-statement and https://www.boxt.co.uk/modern-slavery-statement

Policies and Procedures

HomeServe is committed to continuously improving how we identify and mitigate the risks of modern slavery and human trafficking across our business and supply chains. This commitment is rooted in our People Promise to always Do The Right Thing and is supported by internal policies and a governance strategy, which empowers all employees, whether permanent, contractors, or apprentices, to speak up about any wrongdoing.

  • Whistleblowing policy and confidential hotline – Our policy outlines how concerns can be raised confidentially with managers or via an independent hotline. We regularly communicate the process for raising concerns and require that everyone completes annual training to ensure awareness and compliance.
  • Code of Conduct – This framework sets out our key policies, standards and procedures. Annual training reinforces our values and ensures all employees commit to upholding them.

Supplier Due Diligence

The Group Procurement team oversees key supplier relationships and enforces standards through the Procurement and Vendor Management Policy and Vendor Code. These require all vendors to:

  • Respect human rights in line with the Universal Declaration of Human Rights and the UN Guiding Principles.
  • Prohibit child labour.
  • Maintain anti-slavery and human trafficking compliance policies.
  • Train employees to uphold these standards.

During vendor selection, procurement conducts risk assessments to determine due diligence levels. Vendors operating in or sourcing from high-risk regions (as identified by the Global Slavery Index) are subject to enhanced monitoring.

Risk Assessment and Management

HomeServe takes a proactive and proportionate approach to managing risk, including modern slavery. While our overall risk is not considered to be high, due to the nature of our operations and existing controls, we maintain visibility and accountability at both Group and Local levels.

We mitigate potential risks through robust supplier due diligence, regular reviews, and responsive controls, ensuring we uphold ethical standards and adapt to emerging threats.

Effectiveness

HomeServe has established clear controls to manage modern slavery risks. Each HomeServe business is required to confirm that:

  • No unresolved human rights violations have occurred involving the company, its agents, or contractors.
  • No involvement in modern slavery has taken place.
  • There are no credible allegations or ongoing investigations related to modern slavery or material human rights breaches.

Over the past 12 months, no such issues or investigations have been reported across HomeServe Ltd.

In line with the Modern Slavery Act, this Statement is published on our website and reviewed annually. It was approved by the HomeServe Ltd Audit and Risk Committee on 29/09/25.

Taylor Hall
CFO HomeServe EMEA